Understanding the Process, the People, and the Peace of Mind You’ve just had a major storm or a house fire. The power’s out. Something smells like burnt plastic. Your insurer tells you to get an “electrical make safe” done before anything else can move forward. What actually happens next? At Make Safe Oz, we get calls like this every day — and we know how stressful it is. That’s why we don’t just show up to isolate the problem — we show up to bring clarity, control, and confidence back into the situation. Here’s what a real electrical make safe looks like from the inside. Step 1: The Call Comes In Most of our jobs start with a phone call from a homeowner, builder, or insurance company. Sometimes the house has gone dark. Other times, there’s visible damage or smoke. Our dispatcher takes down the details and immediately assigns one of our in-house electricians — no third parties or outsourcing. We’re typically on-site within hours, depending on location and weather. Step 2: On-Site Safety Assessment Once we arrive, we perform a structured safety check. This includes: Visual inspection of switchboards, wiring, and outlets Identification of burn marks, flood intrusion, or overload Roof access (if required) for solar panels or aerial lines Multimeter testing to detect live current Moisture testing around cabling and walls If we find evidence of risk, the property is immediately isolated and secured. Step 3: Full Electrical Isolation (If Required) If the site is unsafe, we isolate power at the main switch and then: Lock out the board with signage Isolate the solar system (where applicable) Cut supply from the grid (in high-risk or damaged scenarios) Provide a Certificate of Electrical Isolation This makes the site safe for other trades, inspectors, or occupants. Step 4: Temporary Power and Next Steps Depending on the situation, we may install a temporary power board or generator so that essential appliances and lights can still run. This is especially important for families needing refrigeration, internet, or heating/cooling. We also provide a written report and photo documentation for your insurer, noting: What was isolated The condition of the electrical system Any urgent or follow-up repairs required Step 5: Follow-Up Works and Repairs Once the site is safe, we often stay on to complete: Switchboard replacements Circuit rewiring Smoke alarm reinstatement Solar system testing and reconnection Our team is licensed to carry out the full spectrum of post-disaster electrical work — with no delays, no subbies, and no confusion. The Real Benefit: Peace of Mind What most clients feel once we’re done isn’t just relief — it’s clarity. They understand what went wrong, what’s been done to fix it, and what needs to happen next. At Make Safe Oz, that’s our promise: real safety, real action, and real support when it matters most.